Help

What is included in an HID kit?

2 bulbs, 2 ballasts, 2 ballast mounting brackets are included in your kit.

Does my kit come with installation instructions?

Yes.

What is a relay?

A relay is used for certain vehicles with daytime running lights or to simply pull power from your battery. This will accomplish two advantages. One advantage is bypassing the issue of problems that may occur between your E.C.U and your headlights. Another advantage is having more consistent power to the HID kit since the power is coming directly from the power source.

What is a canceller?

Canceller Cables (also know as CANBUS boxes, CANBUS Harness or CANBUS Relay) Are sold in pairs. You will need one pair per each HID Kit. - Canceller Cables have resistors & capacitors to simulate a factory Halogen Bulb. This will solve the error message on the dash board of newer luxury cars. - Canceller Cables will also eliminate HID headlight FLICKERING that is caused by the Vehicle's computer not recognizing the HID bulb. - This HID Conversion Kit Computer Warning Canceller will solve the computer error warning encountered during the installation of the HID kits. - Power from the vehicle factory headlight plugs into this harness and this harness powers your HID Ballast. - Canceller cables will work for all CARS WITH COMPUTER CONTROLLED HEADLIGHTS. Although recommended for every car, Cancellers are most commonly needed for European cars such as (BMW/BENZ/AUDI) etc and some American cars such as (CHRYSLER/DODGE/JEEP) etc.

How do I know if I need a relay or canceller?

You will know if you have daytime running lights if you need either or both. If you have a computerized headlight system you will need a canceller. If you do not but you have D.R.L.’s you will need a relay.

How can I find out what bulb size my vehicle requires?

You can find out by visiting our bulb guide. Simply click on the button “bulb guide” and follow the easy instructions. You can get bulb sizes for every bulb on your vehicle.

What is the average life of an HID kit?

Approximate estimate of average life is about 3000 hours.

Are these kits plug-n-play?

Yes. All our kits are plug-n-play. No splicing or modification of wires or plugs is necessary.

How much brighter will my HID kit be than my factory halogens?

Your HID’s should give out 3 times more light or brightness than your factory halogens.

What is the difference between a standard ballast and a slim/digital ballast?

A standard ballast is your basic ballast and contains no power regulator where as the digital ballast does contain one.

How do I find out if I have a different bulb size for high beam and low beam?

You can find this information by visiting our link under our “bulb guide” button.

Can I make both my Hi beam and Lo beam HID?

Yes.

What is a Hi/Low HID kit?

The industry standard definition of a Hi/Low HID kit is hi beam halogen, low beam HID.

What is a Bi-Xenon kit?

It is a dual beam HID kit. Meaning both bulbs are HID using only one HID kit.

What vehicles are eligible for a Bi-Xenon kit?

Vehicles with one bulb for Hi beam and low beam are eligible.

How does a Bi-Xenon kit work?

Our Bi-xenon kit works by having one Xenon (HID) bulb for both hi beam and low beam. This is possible due to a spring loaded motor attached under the base of the bulb. The high beam and low beam is activated through the controller wiring harness included in the kit. This harness activates the bulb motor to move into low beam or hi beam when either beam is selected without having to re-ignite or warm up the bulb.

How long does it take for HID bulb to fully ignite?

On average it takes about 15-30 seconds for full ignition.

What does 3000k, 6000k, 8000k, etc. mean?

These numbers are associated with color temperatures. Each number represents a color. The break-down is an industry standard and each number correlates as such: 3000k-yellow 6000k-platinum/bright white 8000k-baby blue/light blue 10000k-blue 12000k-deep blue/hint of purple.

How does your warranty work?

If component has not been altered or physically damaged in any way, shape, or form but is defective or no longer working properly, you can ship the component. Once received, it will be tested. If it shows defective we will replace it for you and ship it back. If you desire a tracking number you must supply a return shipping label.

How Do I submit a warranty claim?

To submit a warranty claim you must fill out the warranty claim form.

What does your warranty cover?

Our warranty covers any and all components against manufacture defect. If the component stops working properly, consistently, or no longer works on it own accord, then it is covered by warranty.

How long is the standard warranty?

Standard warranty is one year.

How does your life time warranty work?

All the components received are covered by warranty for as long as you own them.

How long does it take to receive back my warranty replacement?

All components sent in for warranty replacement require 24-72 hours for turnaround time. That is 1-3 business days.

What happens to my warranty if I splice wires?

You are no longer covered by warranty.

Is there an installation video for my kit?

Yes. If you click on our “installation” button you will see an installation video for your bulb size HID kit.

Do I need a professional installer to install my kit?

Some vehicles are an easy installation requiring no more than 30 minutes. Some can be more complicated and we highly recommend a professional installer. The advantage of this will be that your installation is now covered by a warranty through the installer as well as a warranty through us for the kit. Also, it will eliminate any frustration that may be encountered when dealing with your vehicle. Some vehicles call for the bumper or complete headlamp to be removed for an installation.

If I order today, when will my kit ship out?

Once the order is placed, your kit(s) will ship out next day.

How long will it take my order to reach me?

Please click on this link to visit our Fed Ex map page.

What shipping company will deliver my package?

All packages are delivered through Fed Ex.

Does my package require a signature upon delivery?

All our packages are sent with no signature required but if you request a signature you must submit your request through customer comments on your order which will be subject to a service fee.

How/When do I obtain a tracking number for my purchase?

The moment your package is scanned from our facility by a Fed Ex agent you will receive and email confirmation with a tracking number.

Can I get HID’s if I have sealed beams on my vehicle?

Unfortunately, you cannot get HID’s for a vehicle with sealed beams but if you are able to search online and find Aftermarket Headlamp Halogen Housings for your vehicle then yes you can get an HID kit for your vehicle.